The Next Level of Dealer CRM
CAR-Research XRM is the industry’s most robust, customizable and user-friendly CRM software solution. Designed to conform to your specific business processes, it can help organize, automate and synchronize all customer interactions across your dealership: sales, service, marketing and more.
A powerful, single-source solution for managing, engaging and growing your customer base.
Your CRM, Your Way
Completely customizable dashboards can be configured with all the information you need… and none of the information you don’t.
Built by Car Guys
We’ve used our industry experience to develop a true dealer-based solution, with robust features like Internet Lead Manager, Business Development Center (BDC), Reporting modules, and more.
Full Lifecycle Marketing
Relevant customer engagement across the entire ownership cycle: the right message to the right customer at the right time, from a single easy-to-use platform.
We’ve Got Your Back
We’re with you every step of the way, with 24/7 technical support, a highly trained account manager, daily informative webinars, and more.
The XRM Platform Includes:
- Mobile XRM - Manage all customer interactions across your dealership on the go.
- Showroom Control - Improve showroom management by merging customer info into one visible place.
- Tracker - Automatically monitor automotive websites and target active shoppers.
- Results-based Follow-up - Systematically increase your sales by categorizing and prioritizing leads.
- Direct Desk - Improve customer experience and free up your time by cutting deal times in half.
- ILM - Take control of your internet leads and increase the number of leads that become customers.
- iCARE - Get 24/7 support plus a dedicated Account Manager.
Key Product Features:
- Key Metric Notifications by Text
- Integrated Call Management
- Employee Goal-Setting/Time-Clock
- Automated Follow-up Calls/Messaging
- Computer Telephony Integration (CTI)
- Loaner Car/Gas Requisition Managers
- Auto-scrolling Appointment Displays
- Real-Time Dealership/Group Reports
- Enterprise Inventory Management
- Unlimited Users/Security Levels
Does your current CRM allow you to save 45 minutes on every car deal? Increase deal gross and speed up your customers buying experience with XRM’s integrated desking utility. XRM’s desking application allows you to easily work multiple car deals at one time and multiple deal scenarios without having to jump between multiple screens. Retail, Lease, Balloon, or Flex-Buy deal structures are displayed in one easy to use interface allowing your managers to work the right deal for your customers instantly!
Integrated with your dealership DMS, Route 1, and DealerTrack allows you to improve your customers experience at your dealership by cutting deal times in half! Print worksheets, 4-squares, buyers orders, we-owes, and any number of forms directly from the ‘Quick Print’ application giving your numbers presentation that professional look that will instill confidence in your customers they are making the right decision and getting the best deal!
- DMS Integration
- DealerTrack Integration
- Route 1 Integration
- Form Management
- Deal Packets
- Trade Tool Integration
- CarFax and AutoCheck Integration
Showroom Control Manager
The Showroom Control Manager feature provides a consolidated real-time view of your entire dealership, including showroom, phone, and Internet traffic. Using the Showroom Control Manager, you can manage every part of the sales process from scanning a driver’s license to capture customer information to working a deal.
- Real-time electronic desk log
- Optical scanner captures multiple driver's licenses, and proof of insurance and income
- Single-click access to complete customer history, customer correspondence, and sold and service data from DMS
- Easily swap buyer and co-buyer on a deal
- Customize dealership forms for deal jacket
- Sales process management and reporting
- Access to customer purchase details, including rate, payment information and more
- Skate protection with manager text message alerts
- Enter customer trade information
- Pull trades from currently owned vehicles
An all-encompassing cross-media marketing platform, AutoLoop Essentials offers the most comprehensive Customer Engagement Management (CEM) in the automotive marketplace. The near real time integration with DMS activity is assimilated with customer behavior and automotive make/model guidelines to offer a comprehensive data source to drive targeted marketing messaging. Simply stated, the integration of this mass knowledge allows automated communications designed to facilitate engagement — and the process ultimately yields unmatched results!